Findmypast’s customers uproar at new site

Findmypast’s customers seem to be telling them that they want to go back to the past website.

 

Findmypast logo

It is difficult to ignore perhaps the biggest story in the British isles family history world this week of a customer backlash being played out on social media and on the review websites such as http://www.reviewcentre.com and http://www.trustpilot.co.uk about  Findmypast.co.uk’s new website.

It even spilled over on to my Nosey Genealogist YouTube channel where an interview I did with Debra Chatfield at Who Do You Think You Are? Live got comments posted about, what Findmypast’s customers think of the new site.

While it may not be all of their subscribers, venting this anger, it would be fair to say that many of their customers are not impressed with the new site’s functionality and these are demanding a return to the old site.

 

Comments indicate that customers do not like the “new and improved platform”, some find it very slow to use and difficult to search for records. It would seem that these customers of DC Thompson Family History’s Findmypast do not like it, preferring the previous interface.

 

The facility to search for an address was not working properly this week, as I found out myself, though Findmypast promised to fix that.

It would seem, from the head of steam being built up, that many of the subscribers are threatening to walk away from Findmypast to other genealogical providers.

As someone who uses more than one website for my searches my immediate solution was to look up my census address query on the rival website of TheGenealogist, which also offers an address search not to mention carries a very substantial suite of data sets including all the census records, parish records and the recently released and very interesting Tithe Apportionments that I find fascinating in my ancestor research.

I was also interested to see in an email that I received on Friday from the Society of Genealogists that they are running a training session for Members, staff and volunteers of the SoG.

They say that As the changes are quite significant the Society has arranged some special training in using the new style search functions etc. Paul Nixon, UK Data Strategy with DC Thompson Family History has agreed to come to the Society to make a training presentation and explain how it all works now.

I don’t really understand why Findmypast has let the situation get to this point.

As a fresher on a Business Studies course, way back in the 1980s, I remember being taught in the first few weeks of my undergraduate course that companies that are Customer led are the only ones that will survive. Those businesses that are product led or led by technology often try to push their customers to accept what they think is best for them, and that this is a recipe for disaster.

Surely a company such as DC Thompson Family History will have people within it that understand this customer focus? Lets hope so.

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Who Do You Think You Are? Live 2014

 

Who Do You Think You Are? Live

Its here!

The largest family history show in the world!

 

This week (Thursday 20th, Friday 21st and Saturday 22nd) Who Do You Think You Are? Live comes to Olympia with stands from all the major genealogical websites, family history suppliers, expert advice, talks from celebrities from the TV programme and a myriad of workshops.

The Nosey Genealogist will be there too on stand 56 showcasing our Family History Researcher Beginners English & Welsh Family History Course. As a special show offer we have re-introduced the popular £1 trial membership of our course that gives you two weeks lessons and some free bonus content.

To take advantage of this either come along to our stall, number 56 on the ground floor, or head over to our special trial webpage at http://www.familyhistoryresearcher.com/WDYTYAcomp/

The Nosey Genealogists has gathered together in one fixed-term-membership site a collection of 52 weekly lessons that will aid the beginner in English & Welsh family history to become a more knowledgeable researcher.

Also of great value to the more advanced, the course explores the different resources, data sets and documents that can reveal more about your English or Welsh ancestors.

 Nick Thorne

Written from the practical point of view by Nick Thorne, an advanced beginner (as even the most experienced researcher is always learning more) and, with the aid of some lessons penned by professional genealogists, this course is delivered by email to your inbox to do at your own pace.

 

Topics covered in the 12 months include:

  • The census collections
  • The Parish records
  • The Parish Chest
  • Dade Registers
  • County Record offices and what valuable treasures they contain
  • Nonconformist
  • Religious records
  • Clandestine marriages
  • City and Town Directories
  • Census substitutes
  • Apprentices
  • Professionals
  • Army
  • Royal Navy
  • RAF
  • Merchant Navy
  • Illegitimacy
  • The Workhouse
  • Poor Law
  • Death records
  • Burial
  • Wills
  • Rural ancestors
  • Bankrupts
  • Black sheep
  • Genetics and DNA
  • Occupations
  • Maps and Charts
  • The National Archives
  • Other depositories
  • Family Search Centres
  • Passports
  • Manorial records
  • Newspapers
  • and more!

 

If you are attending the show then do please come over and say hello and tell us that you read this blog. You will then be able to enter our competition to win a free copy of our next product due out soon!

 

WDYTYA?LIVE Olympia 2010

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House History with Census Records

 

5 West Lea I’ve been looking at my house history this week and in particular the people who lived in what has become my home, way back in 1901 and 1911.

To do this I went to TheGenealogist.co.uk and selected that I was looking for an address and then the 1901 census and the palace, in my case Channel Islands as I live on the outskirts of St Helier, Jersey in an area called First Tower.

From my own research I know that the house was only built around 1900 and was near to what use to be a railway station. The railways are long gone from Jersey but around the turn of that century the Jersey Railway ran along the seafront from St Helier to St Aubin.

So it was no surprise to find that the occupants of my house worked for the railways.

In 1911 the head of the household was a 29 year old Ship’s Cook working for the Marine Department of the Railway Company and was born in Portsmouth. His wife was a  24 year old Jersey girl and they had a one year old son. The head’s brother, a single man from Portsmouth, lived with them and worked in a wine and spirit works. To complete the household they also had a boarder as well. Five persons crammed into this small seaside cottage must have been difficult for privacy.

The boarder was another railway worker, a Loco Engineer Foreman from Durham. He was slightly older than the others at 34 and was married, but no sign of his wife in this property. Perhaps he was working away from home to earn a crust?

One of their near neighbours was a Railway Clerk thus indicating to me how the railway was an important employer at this time.

If I look at the 1901 census my house is not yet inhabited, but the neighbours include a Telephone Company worker and a manager of some sort; but no railway workers!

Having found this interesting I may now go and look at some of the other places I have lived in England and Jersey.

Have you looked into your own house history? Why not take a look at what you can find on TheGenealogist by clicking on the image below?

 

 

The Genealogist - UK census, BMDs and more online

Disclosure: The links are compensated affiliate links that may result in me being rewarded by The Genealogist if you buy their subscription.

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Counting down to WDYTYA? LIVE

Only 5 days to go till this years Who Do You Think You Are? Live at Olympia and I am getting excited.

My tickets have arrived and I’m pouring over the glossy show guide to decided which stands I’m going to visit and which workshops I want to listen to.

This year I think I shall be trying to find out more on DNA and I have already spotted that there is a whole lot of dedicated  workshops for me to chose from.

Other workshops that have caught my eye are: Sex, Illegitimacy and Cohabitation:1700-1960; one called Grandpa’s on my iPod: Extending your family history using social networking and mobile devices; another named Grandmother’s Bullet Proof Vest: Why your children need to know their family history and what to do about it and Mrs Fancy Tart is Coming to Tea – Making sense of family stories!

It is a busy week for me as I am hoping to launch my new family history membership site as well as attend the above family history event.

Fingers crossed that it and my travel plans all go smoothly.

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Family History Books for Kindle

So this week, in the British Isles, saw Waterstones Booksellers launch the Kindle readers in their shops across the country. In my branch in St Helier, Jersey there is a great new display point and I was drawn immediately towards the Kindle Fire HD. I love the way it looks and the way it works! So much so that I got my debit card out and bought one there and then.

With these devices making more of an inroad into the way that people shop for books and read them I thought that it was timely for me to take a look at what family history titles are available from the Amazon Kindle store.

First off  I found that Peter Christian’s The Genealogist’s Internet is available. I’d seen it reviewed in Your Family Tree magazine in only the last month with a recommend that every family historian should have a copy either in Kindle form or in physical book.

It is a practical guide which that  is great for both beginners and more experienced researchers to use as it explores the most useful online sources and aids its readers to navigate each one. The Genealogist’s Internet features fully updated URLs and all of the recent developments in online genealogy.

This is the fully updated fifth edition and it carries the endorsed by the National Archives. Covering

·Online census records and wills, including the 1911 Census

·Civil registration indexes

·Information on occupations and professions

·DNA matching

·New genealogy websites and search engines

·Surname studies

·Passenger lists and migration records

·Information on digitised historical maps and photographs

Peter Christian’s book also includes the impact of blogging, podcasting and social networking on family history research, that allows the family historian to seek out others with similar research interests and so to share their results. Whether you want to put your family tree online, find distant relatives or access the numerous online genealogical forums, discussion groups and mailing lists, this book is a must-have.

For a selection of other Kindle books, including my own, head over to amazon.co.uk and take a look at these: Must Have Family History Books for your Kindle.

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WDYTYA? LIVE is nearly here!

Who Do You Think You Are? Live is now just a few days away, and I am looking forward to seeing what the organisers promises to be “the biggest family history event the country has ever seen”.

The show takes place this weekend (24-26 February) in Olympia, London, and as ever will bring together exhibitors and organisations from the world of genealogy.

One of the biggest attractions that they promise at this year’s show will be the Irish section. So any of you out there with roots from the Emerald Isle should pop along to Olympia and discover some creative techniques to uncover new connections in that country that has always been just a little bit difficult to do research in before.

I’m also very much looking forward to the popular Celebrity Theatre which will see talks from the likes of actors Larry Lamb and Emilia Fox, and presenter Richard Madeley.

For those of us that are interested in our ancestor’s occupations the new section called Our Walking Past reveals ancestors’ trades to visitors. In the press release that I saw it promises that whether our forebears worked down a mine or owned it, built ships or sailed on them, we’re sure to find invaluable information from the experts on hand.

On Saturday there is the chance to book oneself a seat for the new Keynote Workshop which is due to start at 1pm. This informative talk will focus on recent issues in the world of genealogy, specifically the advancement of social media and how it can help you with your research.

Also to look out for are the Military Pavilion and the Society of Genealogists’ Workshop Programme of  experts advice and demonstrations and you can find a complete schedule at www.whodoyouthinkyouarelive.com. Make sure you book yourself a place on the one you want as they tend to fill up quickly. The website and show Facebook page also have all the latest news, as well as great competitions and offers.

Who Do you Think You Are? LIVE 2011
Who Do you Think You Are? LIVE 2011

 

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Family Tree Research is Big Business!

While I was taking a break from researching my family tree I took a look at a finance site this morning. My attention was drawn, because of my interest in Family History, towards a report on Investors.com about a stock that’s been one of the market’s big winners during the past year and a half in the USA.

Read more at:http://www.investors.com/Education/DailyStockAnalysis.aspx?id=576677

It is, of course, Ancestry.com Inc. the group of family history web sites, including Ancestry.co.uk, that many of us use or have probably used in the past to dig into our family tree and dig up things like births, marriages and deaths, census record and more. It became listed in November 2009 and so it is considered to be relatively new to the market.

But already Investors.com reveals that:

” … a lot of people seem to be interested in that information. Sales growth ranged from 36% to 41% during the past four quarters.
* Earnings growth has had some big swings, but came in at a hefty 125% last quarter.
* Looking ahead, analysts see earnings rising 51% this year and 30% next year.
* The stock’s Relative Strength Rating is 96. That rating compares Ancestry’s price performance to the rest of the market. So Ancestry is outperforming 96% of the other stocks in the market.
* Still, its Accumulation/Distribution Rating is a D-. So some big investors have been selling the stock.”

All this shows that, across the world, people like us are so taken by the Family History bug that we are willing to spend money in the pursuit of our hobby.

Now I know, from feed back on my blog and on my facebook page, that some people believe that the subscriptions to sites like these are getting out of their reach. It would seem that the Israeli owned MyHeritage may have understood this trend in the market as it is reported on another website I found called Businessinsider.com, that they are developing a way to share the costs of subscriptions to their site.

MyHeritage, which makes it money from advertising as well as premium subscriptions has a quite clever way of getting family history researchers to pay for premium subscriptions to its site and that is to encourage your friends and family to chip in.

According to Business Insider:

“You can create a “Family Goal” to encourage other family members to subscribe.

This has some precedent, in different ways, in online fundraising campaigns, which encourage donors to reach a goal, and in group buying. Obviously it makes sense in a genealogy site, where a family may be involved in matching their heritage, but it can also make sense for any site that is used by a group (for example a group publishing platform).

It’s a clever mechanic, and it will be interesting to see whether it works for MyHeritage and whether other social sites implement something similar.”

Read more: http://www.businessinsider.com/myheritage-social-payments-2011-7#ixzz1RyYprp7U

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One in 20 of us Brits use MyHeritage.com, the Online Family Network

When I was at Olympia I had a chat to Mario Ruckh from MyHeritage.com, one of the most popular family networks on the web. They had just announced that they has surpassed the 3 million registered user milestone in the United Kingdom, which is some figure! So with more than one in every twenty people in the UK now using MyHeritage.com, online family history would seem to be becoming a part of the fabric of internet life for the mainstream.

So what is it? Well they say it is a mix of social networking and genealogy, where MyHeritage.com provides a free and private place online for families to explore their history and keep in touch.

When the camera stopped rolling they gave me one of their press packs and from this I can report that there are currently over 3,176,905 registered users of MyHeritage.com out of a total UK population of approximately 62 million. More facts, for those that like them, are that the Global membership of MyHeritage.com has risen steadily since the website launched in November 2005, indicating a rising trend for researching roots, and collecting and sharing family memories online.

I always knew that this hobby was growing, but now I know that I’m not alone here!

When measured by the number of registered users for MyHeritage.com, there is more interest in family history in the UK than any other European country.

“Our phenomenal growth in the UK and around the world indicates that family history is transforming into a popular mainstream activity”, said Laurence Harris, UK Genealogy Manager at MyHeritage.com and a researcher for the BBC’s WDYTYA (Who Do You Think You Are?) programme. “By enabling people to explore and share their family histories on the web for free, MyHeritage.com is helping drive this trend. We’re delighted to provide the British people with the tools to discover their rich and diverse family histories”.

With one of the longest and most celebrated histories, and as a nation rich in multiculturalism, the British Isles present fertile conditions for the genealogy market.

For people wishing to trace their past, MyHeritage.com’s free Smart Matching™ technology has already helped hundreds of thousands of people discover ancestors and locate long-lost relatives, reuniting families whose ties have been broken by time and fate. The technology matches between the people in a user’s family tree and more than 700 million people in 17 million other family trees on MyHeritage.com.

With over 54 million users, huge global reach and support of 36 languages, MyHeritage.com helps users find and reunite with family members all around the world. Several dozen user stories can be found on the MyHeritage Blog, including some exciting stories from the UK. People wishing to begin tracing their roots can visit www.myheritage.com and start filling out their family tree today.

A completely free basic site comes with Smart Matchingâ„¢, Family Tree Charts, social networking features for family members and more. A premium subscription can help take family history research one step further with enhanced features for finding, documenting and sharing family history.

MyHeritage.com were exhibiting at the WDYTYA (Who Do You Think You Are?) show at Olympia, London, between the 25th-27th February at stand 505 in the National Hall and that was where I recorded this interview.

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Researching family in Jersey, part 8: Military Records

Being rather close to the continent as it is, Jersey has had more than its fair share of unwelcome visitors. The French invaded in 1781 and the brave Major Pierson beat them back but died before the end of the battle: the artist John Singleton Copley painted the scene (some years after the event) and the resulting picture is one of Jersey’s iconic images.

 

The years that followed this were uncertain ones, and the uncertainty became worse after the French Revolution. There was a real concern that the French would try again. But at the start of the 1800s, General George Don was appointed as Jersey’s Governor-General.

 

General Don put in place a massive programme of fortification works and new roads, and alongside that he carried out two censuses in 1806 and 1815 to track where the able bodied fighting men were. In addition to this, the censuses recorded the sizes of the households and the number of women, girls and under-aged boys.

 

Transcripts of both censuses are kept at the Archive. They were originally transcribed in the original format, names by parish and vingtaine, but there is also a single combined list of names for the 1815 Census. It gives an indication of the position of the listed man of the household and whether he was an ordinary soldier, or a drummer, or providing a horse.

 

Alongside the local militia forces, the British army maintained a significant garrison in Jersey right up to the Second World War. Its main sites were at Elizabeth Castle and Fort Regent, and regiments rotated in and out regularly. The Army doesn’t maintain a single definitive list of which regiments served when in the Jersey garrison, but there are partial lists compiled by CIFHS members in the Archive. There are also a small number of baptism, marriage and burial records which were kept specifically by the garrison rather than the parish of St Helier – and these may be worth a look.

 

Nearly at the end. The next post looks at what you can get from books, newspapers and photographs – until then,  à bientôt!

 

Guest blog by James McLaren from the Channel Islands Family History Society

 

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Jersey Family History Forum at WDYTYA? Live

Jersey Family History Forum at the WDYTYA? Live show 2011
Jersey Family History Forum at the WDYTYA? Live show 2011

I had to be up, showered and breakfasted for 6 am, in order to make my way to Jersey airport and the 7 am “red-eye” to London Gatwick. The fact that I, not in any way a morning person, was prepared to do this stems from the timetable of workshops that I had seen for the Who Do You Think You Are? LIVE show at Olympia.

First on, in the Society of Genealogist’s Regional theatre was “Researching Your Family History in Jersey” given by Sue Payn and James McLaren and I really wanted to be there for the workshop. My bus to the airport, the flight to London and the coach transfer to central London all ran reasonably to schedule and so I was in the building by 10.15. and taking a seat in time for the presentation.

James’ began by clearing up the perennial misunderstanding by people from outside of the island, regarding Jersey’s constitutional position. As a Jersey born and educated person, myself, I have spent most of my life making similar statements to his and so a smile warmed my face as the familiar words rang out.

I am often heard saying that we are not part of England and Wales, nor are we part of Great Britain, nor the United Kingdom and we are not in the EU, but are British Islands.

As James said: “We are a Crown Dependency: we owe allegiance to the British crown, but in most other respects we are self-governing. We have our own legal system, large parts of which are quite different from English law. In this respect we are similar to Guernsey, but please understand that we are not the same! It’s like the difference between a Mercedes-Benz and an Austin Allegro – the principle is the same, a vehicle that gets you from A to B, but the detailed implementation is rather different.”

This brought another smile to my lips as the old rivalry, with our sister Bailiwick of Guernsey, was introduced to the good folk in the workshop. Both Bailiwicks trace a Norman heritage and when in 1204 King John lost his French possessions, the Channel Islands kept allegiance to the British Crown.

One of the first things you are going to find, if you are researching your ancestors from Jersey is that the records are invariably going to be in French, as this was the official language of this island until very recently when English has become dominant. James pointed out that Jersey was very largely French or Jerriais-speaking until the middle of the 19th century, and so a lot of legal records long after that were kept in French. The deeds to my house, for example.

I have often heard people in the island refer to these documents being written in “proper French” to distinguish the language used from Jerriais, the name given to the Jersey French patois spoken in the island, which even comes with variations in pronunciation across the 45 square miles of the island!

Jersey people have always travelled far from their island; some to settle away in places such as Canada, Australia and of course to the United Kingdom. Some stay and some return. As James said the reason Jersey folk travelled was “– partly because of our rules on inheritance, partly because there was money to be made in trade, partly to serve Queen and country in the armed forces, and more recently because the only way to get higher education was to go to the big island to the north of us. Consequently there are numerous people in the UK who have Jersey ancestry somewhere in their past.”

I shall be returning to the subject of Jersey Ancestors and have more from James McLaren from the Channel Islands Family History Society in another post on this site shortly.

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