Findmypast’s customers uproar at new site

Findmypast’s customers seem to be telling them that they want to go back to the past website.

 

Findmypast logo

It is difficult to ignore perhaps the biggest story in the British isles family history world this week of a customer backlash being played out on social media and on the review websites such as http://www.reviewcentre.com and http://www.trustpilot.co.uk about  Findmypast.co.uk’s new website.

It even spilled over on to my Nosey Genealogist YouTube channel where an interview I did with Debra Chatfield at Who Do You Think You Are? Live got comments posted about, what Findmypast’s customers think of the new site.

While it may not be all of their subscribers, venting this anger, it would be fair to say that many of their customers are not impressed with the new site’s functionality and these are demanding a return to the old site.

 

Comments indicate that customers do not like the “new and improved platform”, some find it very slow to use and difficult to search for records. It would seem that these customers of DC Thompson Family History’s Findmypast do not like it, preferring the previous interface.

 

The facility to search for an address was not working properly this week, as I found out myself, though Findmypast promised to fix that.

It would seem, from the head of steam being built up, that many of the subscribers are threatening to walk away from Findmypast to other genealogical providers.

As someone who uses more than one website for my searches my immediate solution was to look up my census address query on the rival website of TheGenealogist, which also offers an address search not to mention carries a very substantial suite of data sets including all the census records, parish records and the recently released and very interesting Tithe Apportionments that I find fascinating in my ancestor research.

I was also interested to see in an email that I received on Friday from the Society of Genealogists that they are running a training session for Members, staff and volunteers of the SoG.

They say that As the changes are quite significant the Society has arranged some special training in using the new style search functions etc. Paul Nixon, UK Data Strategy with DC Thompson Family History has agreed to come to the Society to make a training presentation and explain how it all works now.

I don’t really understand why Findmypast has let the situation get to this point.

As a fresher on a Business Studies course, way back in the 1980s, I remember being taught in the first few weeks of my undergraduate course that companies that are Customer led are the only ones that will survive. Those businesses that are product led or led by technology often try to push their customers to accept what they think is best for them, and that this is a recipe for disaster.

Surely a company such as DC Thompson Family History will have people within it that understand this customer focus? Lets hope so.

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Searching for Militia Records

Some of our ancestors may not have been in the regular military but nonetheless served their country as members of the militia, yeomanry, fencibles or volunteer regiments. These local part-timers should leave behind them records that we as family historians can still research.

Normally there would have been at least one regiment in each county made up of a mixture of conscripts and volunteers. The practice of establishing these local forces having come into being from 1757 onwards with the aim of replacing the regular Army in the British Isles as the latter deployed abroad to fight the country’s wars.

The National Archives at Kew
The National Archives at Kew

Family historians can find the surviving attestation papers in class WO96 in The National Archives in Kew where you can also locate musters and pay lists for these men. Note the word “surviving” as regretfully not all have managed to make it through the ravages of time.

Another place to do research within is the county record office for the area where the militia unit would have been based. If you are lucky these records may be fully indexed in some online catalogues. There is also the Militia attestations database to search on British Origins (www.britishorigins.com) that rely on TNA’s class WO96 and can be searched by name. We are told that eventually the images will become available on TNA’s Documents Online at www.nationalarchives.gov.uk but not at present.

Also ancestors, that were in the various militias, should appear in muster lists. These also are in WO96 where they survive.

One tip that I learnt, some time back, is that if you have found an ancestor in a battalion and its number is the 3rd or some other subsequent number, then this is an indication that it is a militia or similar battalion; with the 1st and 2nd being made up of the regulars.

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