Tag: view websites

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Findmypast’s customers uproar at new site

Findmypast’s customers seem to be telling them that they want to go back to the past website.

 

Findmypast logo

It is difficult to ignore perhaps the biggest story in the British isles family history world this week of a customer backlash being played out on social media and on the review websites such as http://www.reviewcentre.com and http://www.trustpilot.co.uk about  Findmypast.co.uk’s new website.

It even spilled over on to my Nosey Genealogist YouTube channel where an interview I did with Debra Chatfield at Who Do You Think You Are? Live got comments posted about, what Findmypast’s customers think of the new site.

While it may not be all of their subscribers, venting this anger, it would be fair to say that many of their customers are not impressed with the new site’s functionality and these are demanding a return to the old site.

 

Comments indicate that customers do not like the “new and improved platform”, some find it very slow to use and difficult to search for records. It would seem that these customers of DC Thompson Family History’s Findmypast do not like it, preferring the previous interface.

 

The facility to search for an address was not working properly this week, as I found out myself, though Findmypast promised to fix that.

It would seem, from the head of steam being built up, that many of the subscribers are threatening to walk away from Findmypast to other genealogical providers.

As someone who uses more than one website for my searches my immediate solution was to look up my census address query on the rival website of TheGenealogist, which also offers an address search not to mention carries a very substantial suite of data sets including all the census records, parish records and the recently released and very interesting Tithe Apportionments that I find fascinating in my ancestor research.

I was also interested to see in an email that I received on Friday from the Society of Genealogists that they are running a training session for Members, staff and volunteers of the SoG.

They say that As the changes are quite significant the Society has arranged some special training in using the new style search functions etc. Paul Nixon, UK Data Strategy with DC Thompson Family History has agreed to come to the Society to make a training presentation and explain how it all works now.

I don’t really understand why Findmypast has let the situation get to this point.

As a fresher on a Business Studies course, way back in the 1980s, I remember being taught in the first few weeks of my undergraduate course that companies that are Customer led are the only ones that will survive. Those businesses that are product led or led by technology often try to push their customers to accept what they think is best for them, and that this is a recipe for disaster.

Surely a company such as DC Thompson Family History will have people within it that understand this customer focus? Lets hope so.

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Fantastic Society of Genealogist Course!

Society of GenealogistsI’ve been to London this weekend and, on Saturday, I attended a great course at the Society of Genealogists on My Ancestor Came From Devon given by the society’s Genealogist Else Churchill.

Over the afternoon we were introduced to what we would be able to find in the library at the SoG in Charterhouse Buildings and where to look on the internet for Devon sources.

The talk encompassed sources for beginners to beyond and if you can’t make it down to Devon itself and find getting to London easier, then what is available at the SoG really is a good alternative for anyone who, like me, have Devonian ancestors.

I shall be returning to this lecture in a future post, but today I’d just like to mention some of the resources that were highlighted by Else Churchill.

The Society of Genealogists has registers for about 10,000 parishes. It houses published indexes and finding aids including the Devon FHS publications and also has many transcripts and indexes in microfilm and CDs.  There are various trade directories spanning from 1783 to the 1930s in the library and poll books particularly from Exeter and Plymouth.

Many of us subscribe to one or other of the subscription sites, but very few of us can afford to belong to more than one or two. Well that is where a visit to the SoG  can be useful as they have free access to a number of the pay per view websites so allowing us to do searches on the sites that we don’t subscribe to ourselves. This is an important resource for the family historian, as often the way the database has been transcribed can have a bearing on what you are able to find on one over another. So if you have hit a brick wall and can’t find a forbear on one site then it is worth looking on another. Also one may be stronger for the counties that you are interested in. Findmypast turns out to be particularly good for Devon.

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