Tag: staff

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Findmypast’s customers uproar at new site

Findmypast’s customers seem to be telling them that they want to go back to the past website.

 

Findmypast logo

It is difficult to ignore perhaps the biggest story in the British isles family history world this week of a customer backlash being played out on social media and on the review websites such as http://www.reviewcentre.com and http://www.trustpilot.co.uk about  Findmypast.co.uk’s new website.

It even spilled over on to my Nosey Genealogist YouTube channel where an interview I did with Debra Chatfield at Who Do You Think You Are? Live got comments posted about, what Findmypast’s customers think of the new site.

While it may not be all of their subscribers, venting this anger, it would be fair to say that many of their customers are not impressed with the new site’s functionality and these are demanding a return to the old site.

 

Comments indicate that customers do not like the “new and improved platform”, some find it very slow to use and difficult to search for records. It would seem that these customers of DC Thompson Family History’s Findmypast do not like it, preferring the previous interface.

 

The facility to search for an address was not working properly this week, as I found out myself, though Findmypast promised to fix that.

It would seem, from the head of steam being built up, that many of the subscribers are threatening to walk away from Findmypast to other genealogical providers.

As someone who uses more than one website for my searches my immediate solution was to look up my census address query on the rival website of TheGenealogist, which also offers an address search not to mention carries a very substantial suite of data sets including all the census records, parish records and the recently released and very interesting Tithe Apportionments that I find fascinating in my ancestor research.

I was also interested to see in an email that I received on Friday from the Society of Genealogists that they are running a training session for Members, staff and volunteers of the SoG.

They say that As the changes are quite significant the Society has arranged some special training in using the new style search functions etc. Paul Nixon, UK Data Strategy with DC Thompson Family History has agreed to come to the Society to make a training presentation and explain how it all works now.

I don’t really understand why Findmypast has let the situation get to this point.

As a fresher on a Business Studies course, way back in the 1980s, I remember being taught in the first few weeks of my undergraduate course that companies that are Customer led are the only ones that will survive. Those businesses that are product led or led by technology often try to push their customers to accept what they think is best for them, and that this is a recipe for disaster.

Surely a company such as DC Thompson Family History will have people within it that understand this customer focus? Lets hope so.

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If you need some family history help go to an archive!

 

Worcester Archive at The Hive I want to take a moment this week to sing the praises of the knowledgeable people who work in county record offices and archives up and down the country.

I had a knotty problem to deal with this week with a family that I am researching. My task was to look for the maiden name of a second wife who married into the family in 1814 at St Thomas’, Dudley in Worcestershire and who was also marrying for the second time.

Because she was a widow her surname, in the marriage register for the second marriage, is assumed to be that of her first husband and so I have been asked to see if I can find out her maiden name. On her second marriage a fair number of her sons were given a distinctive second name and it had occurred to us that this may have been the woman’s maiden name.

I had a few hours in the City of Worcester set aside for this task and so I headed off to find the county record office.

What I discovered was that Worcestershire has housed its archives in the same modern building as its library at The Hive, which is a  joint university and public library. The Hive is the result of the vision of the University of Worcester and Worcestershire County Council.

On the first floor I found the reception for the archive and was immediately impressed by the helpfulness I was afforded. A member of staff showed me around the facility and when I explained what I was there to do was able to point me to the shelf containing collections of Worcestershire marriages transcripts.

I spent a productive hour or so noting down all the marriages of men with the woman’s first married surname, Fletcher, to a woman with the Christian name of Sarah.

Unfortunately there was no Sarah with the maiden name that I was looking for.

After a period of time the member of the archive staff returned to see how I was getting along. I explained that I had not found the answer and she then showed me another volume on the shelves that listed Worcestershire marriages by the bride’s surname. The suggestion here was that I may possibly be looking for the surname of the woman’s mother and not hers.

I then spent some time copying down all the women who had married in the relevant period and then compared the surnames of the men married with my first list. There was one surname that matched the other checklist I had of Sarahs who married a Fletcher; but sadly I can find no children called Sarah to the couple identified.

 

 

It looks like it is set for a long haul to look at all the marriages of a Sarah and someone called Fletcher and see if I can find the premature death of the husband called Fletcher. Once I identify the marriage that ended in Sarah being widowed before 1814 I will then have me a candidate for a possible maiden name. With this some more research will be required to make sure that we have found the right one.

As for the second name that this Sarah gave to her male children in the second marriage, perhaps it was from the father’s side and so this opens up the need for yet more research to be done!

Though I didn’t make a breakthrough this time, all the same the archive staff were most helpful in acting as a sounding board for my ideas to tackle this project and for their knowledge of the resources available in their collections that may help me.

 

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Don’t Rely Only On The Internet.

Devon County Record Office
Devon County Record Office

Don’t rely on the Internet only, I was once advised, go and look in the County Record Office for the actual records, you may find something else interesting there that you won’t be able to see online.

Since that day I have become a fan of our various archives and I believe that we need to support them by visiting when possible.

Usually a Record Office will also preserve a great deal of other archival material such as the records from independent local organizations, churches and schools. There may be papers donated by prominent people from the community, leading families, estates, companies, lawyers and more.

Some County Record Offices are also the Diocesan Record Office for the area and hold the ecclesiastical historic records as well. In some of the larger cities the local government may run its own City Record Office on the same principles as a County Record Office.

Archives may have been acquired by the record office either through donation from the original owner, or the documents may be deposited for safe keeping on long-term loan.

All of which may, or may not, be useful to you in finding out the story of your ancestors. But if you don’t go and look you will never know!

From the family historian’s point of view, the record office is a goldmine of original research documents which are valued as primary sources in the tracing of our ancestors.

The staff can offer direct access to documents or microfilmed copies in their public search rooms and provide a secure and supervised comfortable environment for research on these treasured documents.

So don’t just rely on the Internet, good as it is, but get out there and plan a visit to a record office or other archive this spring!

 

Family History Researcher Academy
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I am putting together an email course that teaches beginners about English and Welsh Family history. The tutorials are downloaded from a link that I send members weekly and one of the lessons will be on the subject of archives and repositories that I have written about above.

If you are starting out in tracing your English and Welsh ancestors and are finding that your forebears are hiding from you, behind those brick walls that we all encounter, then why not join me to learn how to get around those problems in Family Tree research?

Read all about my new site at www.FamilyHistoryResearcher.com

Nick

 

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Merchant Navy Records for WWII have arrived!

Those of you with merchant seamen in the family are probably aware that only some records have been kept by the National Archives. Luckily for me the ones that I needed to access, for my father who had been a WWII merchant seaman, were kept there.

I was asked by my father, over Christmas, if I could find out for him exactly when it was that he went to sea, back in the second world war. He was a very young man and can remember having his first birthday, in the service, at sea one May in the 1940s.

With the passing of the years he has a sketchy recollection of his training period and can not remember exactly how long it was before he joined a merchant ship on the convoys across the Atlantic and also sailing in the Pacific to Australia and New Zealand.

The ship he joined acted as a troop ship in the war, armed with a single gun manned by an army contingent. It had been built as a passenger liner in peacetime and was fast having four screws.

 Merchant Seaman's Records

In my last article I referred to my trip down to The National Archives at Kew in search of his service records where I had to wait for the staff to view the documents and blank out any personal details  before I could view a copy. The process took longer than the time I had and so they had promised to post me the copies when it had been completed.

Well the documents from TNA arrived this week and I now have my father’s merchant seaman’s’ pouch and his wartime service records as he sailed the oceans!

At Kew I had been advised to look at the series BT 382/1799 which was the Registry of Shipping and Seamen: Fifth Register of Merchant Seaman’s Service (CRS 10 forms). Part 1: European origin mainly. Series 1, mainly of European origin, mainly 1942-c1965. Thon Hans Christopher to Thorne N B. for his records.

And also to request a search for him in BT 382/2981 being Part 2: European origin mainly. Series 2, mainly of European origin, 1946-1972. Thorburn A to Thorougood J G.

 

This has indeed given me the dates of his engagements and discharges for each voyage and so I can now tell him the first date that he went to sea in his war service.

As to the most interesting document from my point of view? This would be his British Seaman’s Identity Card, complete with a contemporary photograph of him aged 19, from his seaman’s pouch as held by TNA.

 

 

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My Dad is in The National Archives!

The National Archives

I was doing a search on the National Archives new Discovery search engine to see what I could find on my dad’s time in the Merchant Navy during World War II.

One hit was for his seaman’s pouch, R271022 THORNE J B 20/05/1925 PAIGNTON DEVON and it indicated that I could see the document for free at The National Archives. Now it did say that I would need a Reader’s Ticket to do this and as it has been quite some years, since I last went to Kew, my old one had expired.

So I figured that I would take a trip to Kew in Richmond, get registered for a new Reader’s Ticket and see what the document revealed.

The process of registering for a reader’s ticket requires you to bring two forms of ID one to prove your address and another to prove your name. You also have to do a short tutorial on the computer that educates you about the correct handling of their documents and a multiple choice questionnaire. It certainly isn’t something to worry about and if you get the answers wrong the computer shows you the correct answer before you move on.

Once I was registered, had my photo taken and issued with my shiny new card I went to order the documents and some others that may refer to his service record.

While the TNA website says that with a reader’s ticket you can order the record to be available for when you arrive or you can just order the record when you arrive there is a slight problem.

With these sort of records if it is not your own then it has to be looked at by a member of staff and national insurance numbers and other “data” have to be redacted in a copy that would be made of the document and this process would take some time as there were not enough staff to do it immediately.

As it turned out by the time I had to leave Kew the copies had not been brought up and so I left The National Archives without seeing them and providing my postal address for the staff to post it on to me.

So just a warning that this is the policy of TNA and I may post again when I get the photocopies in the post should there be anything of interest to family historians in them.

 

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Find Ancestors in Old Newspapers!

British Newspaper Archive

It looks like it has been a pretty busy month for The British Newspaper Archive website. They have introduced lots of new titles to expand their database and have also broadened the year ranges of their existing titles. The website is a wonderful source for family tree research to flesh out the story of your ancestors.

So even if you have used The British Newspaper Archive website in the past, you may still want to re-vist them to see if you can track down your ancestors in the extra pages and titles that have been recently added.

To check which new titles and issues have been added to the site in the past 30 days you only need to visit the ‘Newspaper Titles’ page at www.britishnewspaperarchive.co.uk !

Here are a few of the many new titles and issues that have just been added to the site.

New Title – ‘The Staffordshire Advertiser’
The latest newspaper to be added to the website for the Midlands is ‘The Staffordshire Advertiser’, from 1801 to 1839. While I haven’t found any of my ancestors came from this region I have found adverts placed by some of my forebears who were in business in many regional titles. This paper was established by Joshua Drewry (c.1773-1841) in Stafford in 1795, the paper went on to become the main county newspaper for Staffordshire.

New Title – ‘The Shoreditch Observer’
For those of us with ancestors that went up to the London area, the addition of ‘The Shoreditch Observer’ for 1863 to the website is to be welcomed. It rejoiced in the strapline of: ‘A journal of local intelligence for Bishopsgate, St. Luke, Hackney, Kingsland, Bethnal-Green, and the Tower Hamlets’, ‘The Shoreditch Observer’ contains an excellent round-up of local news, adverts and notices so worth a trawl.

New Issues – ‘The Western Gazette’ (1950)
With some of my family tree being in the west of England this latest addition to the website now meas that I can search the ‘The Western Gazette’ from 1863 right through to 1950 for family members. If, like me, you’re carrying out historical research in any of Somerset, Dorset, Wiltshire, Hampshire and Berkshire, then this weekly newspaper will certainly help you with your searches.

New Issues – ‘The Evening Telegraph’ of Dundee (1904)
I have some Scots roots as well and so I am pleased to see that north of the border is not being left out. Still in publication, The Evening Telegraph is affectionately known by Dundonians as ‘The Tully’. With the addition of the 1904 issues, it’s now possible to read this Dundee institution from 1877 to 1904.

 

We have just had the Olympic torch go by today where I live. With a little bit of history being made makes me think about the games in years gone by. The Archive contains a terrific collection of stories about past Olympics, spanning the years 1894 to 1948.

Why ‘1894’?

Because there are also dozens of stories about the planning for the first Modern Games in 1896. From the lost luggage (and wine!) of the French Team in 1948 to worries about the Greek government’s finances for the 1896 Games – all Olympian life is there to be found.

What ever it is that you are researching, why not look at what can be found in The British Newspaper Archive website. Take a look today!

The British Newspaper Archive is a partner of the British Library and set up to digitise their collection of over 300 years of newspapers. Now accessible to the public, with market leading search functionality, it offers access to over 4 million pages of historical newspapers. A great source for hobby historians, students, reporters and editors – what will you discover?




Disclosure:Compensated Affiliate Links used above

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Jersey Marriage Records

Jersey FlagI was doing a bit of research, this week, on a person who had been part of an Army family that moved to Jersey in the Channel Islands, at the end of the 19th century from England.

From the 1891 census I could see that this young girl, aged 14, was listed as a Daughter and was living in the household of a Colour Sergeant and his wife in the Parish of St Saviour. By the time of the next census, in 1901, they had moved a few miles further east, within the island, to the Arsenal in the Parish of Grouville. The head of the household would seem to be listed as a Quarter Master Sergeant, on the permanent staff for the Royal Jersey Militia Infantry and his daughter as a Music Teacher.

Using the various online databases at The Genealogist.co.uk, Ancestry.co.uk and findmypast.co.uk, the next time that the daughter appears, in any of their records, was in the probate records for her mother back in England in the 1930s. From this we see that the daughter has married, revealing her new surname. But there seems to be no record for the marriage in any of the countries that make up the United Kingdom. Jersey and the rest of the Channel Islands are British Islands that are not, of  course, part of the U.K. and they have their own administrations and their own marriage registers.

None of the Jersey marriage records are online and so on one of my visits to the Lord Coutanche Library at La Societe Jersiaise, in St Helier, I took the time to consult their copies of the indexes to the island’s marriages. If you have read the guest post by James McLaren on this blog on Jersey BMD records after 1842 as part of the Jersey Family History Section, you will know that this is a somewhat lengthy affair as they are not kept quarterly, like in England, but are simply run until they are filled up. Indexing is alphabetical by the first letter of the surname only, being added to the list in the order that the marriages take place. Each parish runs indexes for Anglican and non-Anglican marriages and in St Helier, the town parish, each C of E church has its own index.

I was faced with the prospect of going through thirty or so indexes, looking for the chance marriage of this couple at some unknown date after the 1901 census. My best guess was to start with the Parish of Grouville, where she had been resident in 1901. Sadly, I had no luck and so I began the trawl through the different parish indexes until I hit St Helier.

There, in 1902, at the main Parish Church of St Helier, married by the Dean of Jersey, G.O.Balleine, was my research targets! It had taken me hours of persistence to find them and, with quite some satisfaction, I now noted down the details on my pad. I would need the Parish, the dates between which the index ran, the Page number and the bride and grooms names to obtain a certified extract from the Superintendent Registrar’s Office in the island, on payment of the required £20.  The time it had taken me to find them, however, meant that this office was now closed for the day. They are only open to the public on weekday mornings and then only when no civil weddings are taking place at the office.

The next day, however, I was able to request the certificate and collect it the day after. A speculative search had revealed the Jersey marriage of this couple in September 1902. A good result and another piece in the puzzle of this family’s research.

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Researching family in Jersey, part 7: Property Records and PRIDE

A Jersey Property Deed by Nick Thorne
A Jersey Property Deed

Establishing who owns land or a house on it is important, and pretty well every country has a land registry. Jersey’s is small but perfectly formed because every property transaction goes before one single body, the Royal Court. Apart from a small number of mid-17th century transactions, records are complete back to 1602. The first 150 years of records are on paper, but everything subsequent to about 1800 has been scanned and indexed into a computer system called PRIDE. There are two terminals at the Archive. One is upstairs in the reading room, the other is downstairs in reception – which is exceedingly useful as it can be used between 1pm and 2pm when the reading room is shut. You will need a member of staff to log you on.

PRIDE has a very simple search interface, and for most purposes you need a name to investigate, but it can be a hugely useful tool. Not only do you find sales of property, but after 1841 you will also find wills and details of partages – arrangements which exist to deal with the complexities of Jersey’s Norman-based system of inheritance.

You will also find details of rentes. Rentes are a little like a mortgage – you agree to long-term instalment payments in return for a capital sum – but unlike modern mortgages they are theoretically perpetual, and they can be inherited or traded between individuals, although there are very few left today. Also on PRIDE you will find details of procurations – in other words, appointments of attorneys to act on behalf of an individual – for more recent times.

If you start in modern times – after about 1980 – you can search properties. Any sale contract has to include a recital of title – in other words, who the seller acquired the property from and when. If you are fortunate it is then possible to work back up the chain…

Even if you don’t understand all of the legal niceties, PRIDE can still be hugely informative. A search for Philippe Du Feu threw up a document dated 1826. It didn’t actually concern Philippe so much as his wife Elizabeth Amy: the Amy family had created what we call a partage des heritages to ensure that the five daughters were provided with money for homes by their brother who had inherited the estate. In doing so the document gives us the names of all of Elizabeth Amy’s siblings, the names of their husbands (if they were married at that point), her parents, her brother’s grandparents and several aunts and cousins. None of that detail is on the Du Feu family tree. And study of the contract itself could give a great deal more information to the family historian – how generous the settlement was (or wasn’t) could indicate the social standing of the family.

Next time we’ll be looking at military records. Until then – À bétôt!

Guest blog by James McLaren from the Channel Islands Family History Society

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Your Family History Answers Maybe Off-line

Sometimes we just need to accept that not every answer to your family history questions will be on-line. I’ve discovered this with my research into my British Family Tree, but it can be the same where ever it is in the world that you are looking for ancestors. You’ve searched for an ancestor using the various on-line tools and failed to find any trace of them?

The temptation is to believe that, because they don’t appear where we think that they should, that we are simply not going to find them. Well, what I need to remind myself  when I am on the trail of my UK forebears, is that not every record for Britain is on the web and even for those that are mistakes have been made and omissions may have occurred.

Anyone with a British Family tree is well catered for by the availability of paid and free look up websites.

Taking, for example, my family tree in England. My 4 times great grandparents, John and Sarah Thorn for whom I had obtained their names from the baptism information that I had got from a search of the International Genealogical Index at familysearch.org for their son, also called John, my 3x great-grandfather.

Baptismal font St. Saviours, Dartmouth, Devon, UK.
Baptismal font St. Saviours, Dartmouth, Devon, UK.

Remembering what the family history professionals teach, that you should always use information that has been transcribed as a finding aid only – using it to seek out the original record, I visited the Devon County Record Office in person and looked up the microfiche copy of the baptism of John Brampton Thorn in St.Saviours church, Dartmouth on the 28th September 1794.

Having verified that their names were correct, on the IGI, I had then searched for the marriage of John and Sarah. I knew that a number of their children were baptised in the same church and that there was only one other possible child christened earlier than my great-great-great-grandfather in St Saviours in 1790, however it was not certain if this individual was of the same family of Thorns. I was hunting for a marriage around 1794. Frustratingly, there were no likely candidates in that particular church.

Searching the IGI around the area came up with nothing and so I expanded it outwards. With my “possible parish” list I  searched on-line for the marriage and came up with some in Exeter for 1793. Were the Thorns from Exeter? Well the answer turns out to be no!

Visiting, in person, the Devon Family History Society in Exeter I explained about my brick wall and the staff looked at their data for marriages 1754 to 1812 for a John Thorn marrying a bride called Sarah. At this point I had no maiden name for Sarah. After a few minutes, for the bargain price of only 15 pence I was handed a list of seven marriages. The very first of which was a John Thorn and Sarah Branton married on the 12 January 1794. The bride’s surname was to become the second name of their child and my 3x great-grandfather. The parish was not Exeter, nor anywhere from around Dartmouth, but Plymouth Charles!

Having obtained this information off-line I then went back to the internet just to check if I could have found it there. On the IGI there was no record and various other websites I went to all returned no matches either.

The lessons I learnt here, is that not every record is accessible on-line. Remember this in your family history research.

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