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Findmypast’s customers uproar at new site

Findmypast’s customers seem to be telling them that they want to go back to the past website.

 

Findmypast logo

It is difficult to ignore perhaps the biggest story in the British isles family history world this week of a customer backlash being played out on social media and on the review websites such as http://www.reviewcentre.com and http://www.trustpilot.co.uk about  Findmypast.co.uk’s new website.

It even spilled over on to my Nosey Genealogist YouTube channel where an interview I did with Debra Chatfield at Who Do You Think You Are? Live got comments posted about, what Findmypast’s customers think of the new site.

While it may not be all of their subscribers, venting this anger, it would be fair to say that many of their customers are not impressed with the new site’s functionality and these are demanding a return to the old site.

 

Comments indicate that customers do not like the “new and improved platform”, some find it very slow to use and difficult to search for records. It would seem that these customers of DC Thompson Family History’s Findmypast do not like it, preferring the previous interface.

 

The facility to search for an address was not working properly this week, as I found out myself, though Findmypast promised to fix that.

It would seem, from the head of steam being built up, that many of the subscribers are threatening to walk away from Findmypast to other genealogical providers.

As someone who uses more than one website for my searches my immediate solution was to look up my census address query on the rival website of TheGenealogist, which also offers an address search not to mention carries a very substantial suite of data sets including all the census records, parish records and the recently released and very interesting Tithe Apportionments that I find fascinating in my ancestor research.

I was also interested to see in an email that I received on Friday from the Society of Genealogists that they are running a training session for Members, staff and volunteers of the SoG.

They say that As the changes are quite significant the Society has arranged some special training in using the new style search functions etc. Paul Nixon, UK Data Strategy with DC Thompson Family History has agreed to come to the Society to make a training presentation and explain how it all works now.

I don’t really understand why Findmypast has let the situation get to this point.

As a fresher on a Business Studies course, way back in the 1980s, I remember being taught in the first few weeks of my undergraduate course that companies that are Customer led are the only ones that will survive. Those businesses that are product led or led by technology often try to push their customers to accept what they think is best for them, and that this is a recipe for disaster.

Surely a company such as DC Thompson Family History will have people within it that understand this customer focus? Lets hope so.

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Tips for Researching Family History

 

At the largest Family history show in the world, Who Do You Think You Are? Live in London, I decided to ask the expert on the Association of Genealogists and Researchers in Archives for his tips on researching your family tree. I was looking for some material to include in a module of my courses on English/Welsh family history in which several experts advice will be collated for students.

As I’m feeling generous I’m going to share this piece with you for free here in this blog post today.

 

For those people who are starting to do family history, then one of the most important things is to take notice of anything that you are told by your relatives. Because, although the information may not be 100 percent true, there is always something that somebody will know that can help give you an idea as to where to go on and find other records.

It’s important that you afford the information in official documents with a certain level of importance. Although that information recorded is only as good as that given by the informant at the time. So beware that any information on a birth certificate, or a census record, can be wrong from day one because the person supplying it didn’t want the officials to know the real truth.

This can confuse people doing their family tree research. The best way of proceeding is to make sure that you look at every type of document available to you. So look at a civil registration certificate. Look at a parish register. Look at a census; try and get a will and look at anything else that will give you the full details relevant to that particular individual.

Doing your family history research that way you’re able to build up a fuller picture.

As you progress you will find that it becomes more complex and you’ll find that you may hit brick walls. You may find that you have conflicting information on an ancestor and that in some instances it’s going to be necessary for you to actually go along and work different lines of the family, investigate different individuals.

What you have got to do is make sure that you eliminate those people that aren’t part of your family. Its ever so easy to go down a wrong line because you haven’t been clear enough in making sure the family or the individual that you have is the right person. And sometimes that’s beyond the experience and the expertise of the average family historian and that’s where you need to talk to the professionals.

That’s where members of ARGA, The Association of Genealogists and Researchers in Archives can help because they are accredited researchers. They have proven their ability to do this type of family research and while they might not be able to find all the answers, they are better placed than many of us to do so.

The reason why even a professional may draw a blank is that if an ancestor didn’t want to be found in officialdom, then they wont be! Irrespective of how good you are and how through you are, this may sadly be the case. Having said that, however, you stand a better chance with using a professional because they perhaps know a little bit more of the overall number documents that they can use to do just that.

 

If you want to brush up your own skills in English/Welsh family research then give a thought to taking my English family history course by visiting www.FamilyHistoryResearcher.com

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Your Family Tree Magazine goes back to 1066 and beyond!

 

Your Family Tree Magazine issue141 Cover

I’ve been taking a look through my copy of Your Family Tree Magazine for this month.

Seems Adam Rees, the editor, and his team wanted to take their readers out of their comfort zone a little, by trying to help us take our family tree as far back as we can.

From page 20 they have a feature on Earliest Roots showing us how to extend our family tree to 1066 and beyond! For those of you who want to learn more about how to explore this fascinating facet of our pass time then I can highly recommend you take a look.

As YFT magazine says, it can be daunting searching for your family among early records, but as you’ll discover there are so many lines you can pursue, that you’ll soon find yourself engrossed in the detailed information they give on your medieval ancestors and beyond.

 

Also in this issue they continue their look at our families who were involved in WWI, showing us how to learn about their day-to-day actions, and discovering the bitter fighting that raged away from the Western Front, from Africa to Arabia, Greece to Gallipoli.

Then in their How-to-section they also reveal the best tips for using FamilySearch; why hiring a professional might be just what your research needs; how your ancestors used their leisure time; and where to find forebears in Dundee.

April 2014 Issue 141 is quite an edition to help find the ancestors in your family tree.



 

I had a quick chat with Adam at Who Do You Think You Are? Live and he told me what we can expect in the next few months from his magazine.

Check out the interview here and spot the moment at the beginning where I couldn’t quite remember what the magazine is called even though I read it each month!

It’s “Your Family Tree Magazine”, I do know that. Really I do…

 

 


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National Wills expert gives us some great family history tips


At Olympia I caught up with Dr Ian Galbraith from the National Wills project and asked him to give us a few tips about what people should do if they are searching for will records.

“Well the big problem with wills is you can not always tell where the will might have been proved.” he said.

“If you know your ancestors came from a certain place you’ve gotta fix on where their birth records might be, marriage records maybe where they died. With a will although in most cases you probably have an idea where it is. Wills did get proved all over the place, maybe very far from  where you think.

“So when you’re trying to find a will you might go for the obvious places and find there’s nothing there. That doesn’t mean to say that there isn’t a will that’s been proved somewhere else. So it means that if you want to unlock the value of information which is in wills.

“I mean wills are one of the best single sources for the family historian.

“To find it you really need to have access to an index which covers the whole country not just individual counties and that’s what we’ve been trying to do and we’ve got coverage of virtually every county in England.

“Its not complete yet for every county but its the single biggest set of indexes for English probate records.

“That’s complimented also by an increasing collection of digitized images of wills. For example for Oxfordshire, Cheshire, York and a lot of abstracts of wills. Now abstracts make it a lot easier sometimes to find out what’s in a will because somebody else has done the hard work of reading it and transcribing it. They may not put all the text in there but there’s an awful lot of legalese and what they left to the church for candles and so on, masses to be said. But the salient stuff…what they left and to whom they left things that’s in the wills and they are enormously rich things.

“They give you a huge access to the families and the friends of the people who died because they will name them as beneficiaries; so a typical will will contain an average of ten names of other people besides the testator and probably at least half of these people will have different surnames
from the testator.

“So once you get into a will you can suddenly find you’ve got an awful lot more information than you started with. Other leads to follow up. It comes back to the issue of finding them in the first place.”

“Great!” I said, feeling that we had got an enormous amount of useful information from the interview. “And so your website is part of the origins.net?”

“Yes.” he replied. “Yes, Origins.net has been around now for oh, the best part of fifteen years but, erm, we started to concentrate on probate records about five years ago. We already had a reasonable collection but we realized that this is something that we really wanted to look at seriously, because it was one of the big problem areas.

“Births marriages and deaths, parish registers; yeah, there are lots of sites you can go and get really good collections of these. Census records, yeah. Now these are the primary places you’re going to look. You’re going to look at census, you’re going to look at Births, Marriages and Deaths. But where do you go next?

“And one of the major places, perhaps the most important single place to go next is wills; if you can find them.  And bear in mind also even if your ancestor didn’t leave a will there’s a pretty high chance they’ll be mentioned in the will left by somebody else.

“So so don’t worry, oh my ancestors didn’t leave wills. Not true! All kinds of people left wills. They can be very poor and very rich. It is not just the rich who left wills. Some wills you wonder why. This guy’s got nothing but he’d still make a will and leave it to his relations or to his friends mentioned by name.

“So it really is well worth looking into wills.”

“Great; thank you very much. That is very useful.” I said. “Thank you.”

 

 

One of the modules in my popular course in English/Welsh Family History looks at will records. Want to unravel the tangled roots and branches of your family tree?

Become a more knowledgeable researcher with this course.

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Don’t neglect those Death Records in you Family Tree research

Here is the very knowledgeable Celia Heritage from Heritage Family History giving me an interview at Who Do You Think You Are? Live 2014.

I asked her about the often over looked Death Records as I knew she had written a very readable book on the subject: Tracing Your Ancestors Through Death Records.

Tracing Your Ancestors Through Death Records

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Dead Art? Then & Now.

 Memorial national photo competition £1000 prize winner!

The Memorial Awareness Board (MAB) runs the annual competition that challenges the public to take two photos, one representing the ‘then’ and one representing the ‘now’. It’s an opportunity to showcase memorials ‘unsung beauty’.

Robin Bath. Now
Robin Bath. NOW

 

Robin Bath. Then
Robin Bath. Then

 

 

 

 

 

 

 

The competition, sponsored by Funeral Directors Lodge Brothers (www.lodgebrothers.co.uk) was a huge success and with such a high standard of entries choosing the ten shortlisted proved a challenging task! Then ten were then published on the website and put to a public vote.

Winner Robin Bath from Fulham was delighted with the £1000 prize. Robin said “Thank you so much to MAB for the great opportunity. I am a keen photographer and found the subject matter of stone memorials most fascinating. Visiting cemeteries is a beautiful and peaceful pass time. Organisation’s like MAB are vitally important”. Robin also received a gold award certificate signed by the MAB chairman.

Competition sponsor Chris Lodge, (Managing Director of Lodge Brothers) presented Robin with the cheque by the Thames at Tower Bridge.

Earlier this month Robin Bath from London won the £1000 prize for a national photo competition designed to capture the beauty of stone memorials.
Earlier this month Robin Bath from London won the £1000 prize for a national photo competition designed to capture the beauty of stone memorials.

 

Congratulations to runner up Peter Heaton from York who won a digital camera. Peter is most inspired by photography and visiting cemeteries. He says “I was delighted to hear that I had won the Silver Award in the MAB photographic competition, I came across the competition online a couple of years ago and thought then that its subject would suit my style of work and interests. I began to look at the fascinating variety of memorials in my local cemetery.

Peter Heaton. THEN
Peter Heaton. THEN

 

It is reassuring to know that there is a body such as the MAB which contributes to the continuing interest and development of ourcountry’s memorials”.

 

 

 

New to this year were certificates signed by the MAB chairman who awarded a Gold, Silver and a selection of Bronze.

Peter Heaton. NOW
Peter Heaton. NOW

The Memorial Awareness Board is a non-profit organisation, representing memorial stonemasons and campaigning for sympathetic memorialisation in the UK. Its brand new website, www.rememberforever.org.uk, aims to inform the public and the press alike about their options regardingmemorialisation. Whether a loved one is buried or cremated they deserve to be remembered forever and a stone memorial is the best way to accomplish this. The website gives details of all types of stone memorial available from UK memorial masons.

Each year, the ‘Dead Art? Then and Now’ photography competition attracts entries from across the country. The purpose of the competition is to encourage the public to venture to their local cemeteries to discover the beauty of stone memorials, while helping them to understand the importance of stone memorials as a focus for grief in the short term, and agenealogy tool in the long term. The competition  is sponsored by Funeral Directors Lodge Brothers. Lodgebrothers.co.uk

Christopher Lodge, Director of Masonry at Lodge Brothers (Funerals) Ltd says, “ As a family business established over 200 years, we are really pleased to sponsor this unique photographic competition. Memorials play a part in our social history through both personal and public memorials. They are a lasting tribute to loved ones and those who have lost their lives for our country. We sincerely hopethat this competition shows the changes within our industry and society through the theme “Then and Now” and raises the awareness and importance of commemorating in stone.”

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British India records launched

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I have seen elsewhere on the internet today that the comedian Al Murray is not happy with a claim that he is related to David Cameron!

This was just some of the publicity that has surrounded the launch today of 2.5 million records from British India records that provide a fascinating glimpse into life on the Indian subcontinent

Family history website findmypast.co.uk has, in partnership with the British Library,  added 2.5 million records covering over 200 years of history of the British in India and published them online for the first time today.

These records covering 1698-1947 give real insight into the heart warming and heart breaking stories of British citizens living in India during the tenure of the East India Company and the British Raj.

Debra Chatfield, Brand Manager at findmypast.co.uk said of the release: “The new British in India records at findmypast are a great opportunity to find ancestors that previously were considered missing, as so many of our relatives sought their fortune on the subcontinent. Whether your relatives were clergy, aristocracy, tradespeople, merchants, civil servants or soldiers, the lowest and the landed all have stories to be told with these records.”

These 2.5 million records include:

  • Baptisms, Marriages & Burials (Catholic, Anglican & Civil registers)
  • Army officers’ marriage notifications
  • Records for other locations administered by the India office (Aden, Burma, Kuwait, St Helena)
  • Civil service records
  • Pension registers
  • Probate records & wills

 

I’ve already been taking a look for some of my ancestors.

British in India records are available on all findmypast sites and can be searched here .


 

 

Disclosure: Compensated affiliate links are used above.

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Subscribers can now use both TheGenealogist.co.uk and TheGenealogist.com to access their family history research!

All in one search for family history

This week I have been rather distracted from the enjoyable pass time of looking at my own family history by the needs of my business. Even then, I had to explain to someone in a bank just exactly what it is we do when we set out to research our family tree, in between sorting out some details of my banking with the branch.

I have also spent some time, talking with various contacts about how I take my family history course offer forward in 2014, and receiving advice from some of them looking afresh at my plans.

It is always good to keep moving ahead and so it was with some interest that I heard from the team at TheGenealogist about how they have introduced new technical changes to their business.

Subscribers can now use both TheGenealogist.co.uk and TheGenealogist.com to access their family history research!

With the ever increasing popularity of family history and as a number of their subscribers grow at a healthy pace, TheGenealogist have invested in a number of new core product features to ensure users of their family history website continue to enjoy the maximum reliability they expect.

TheGenealogist – an international brand

Firstly, with increases in sales all over the world, it was felt by the company that it was important to make it as easy as possible to access TheGenealogist and not just through a .co.uk address. The international .com web address will now equally represent TheGenealogist too. Secondly, as the unique search tools and major record set additions over the past few years have really pushed TheGenealogist forward internationally, the background technology has been further developed to continue the reliability of service that is associated with a subscription to TheGenealogist.

Major investment in IT Infrastructure

TheGenealogist say that thier website can now be accessed from both TheGenealogist.co.uk and TheGenealogist.com, held at multiple, geographically separate data centres on super-efficient servers that easily cover the needs of our subscriber base.

They have also ensured that subscribers will continue to get fast and reliable searching facilities from the background IT infrastructure. Something that users, such as myself, are pleased to find is a priority as who likes to hang around waiting for your search to be returned for more than a small amount of time?

Over Christmas, it seems, the new service was given its first major test and coped well with the large increase in workload that resulted in people using the holiday period to log in and do some research.

“The large increase in workload was easily handled by our new multiple data centers and new hardware” said TheGenealogist.

It is easy for a family history website to rest on its laurels and overload systems with large amounts of data and functionality and not anticipate reliability issues. However, TheGenealogist has in place a rigid IT framework ensuring it is well covered for many years to come. A high quality, efficient service will be maintained long into the future.

Mark Bayley, Head of Online Content at TheGenealogist comments: “We constantly strive to improve our service for all our customers. Our increase in user base, services and now free content such as the image archive, has given us the opportunity to redesign our service to be much more resilient to increases in magnitude of users. We have further extended our ability to offer large amounts of records for people to view in a secure and ultra-reliable framework. “

So while they forge ahead I too shall be making some changes to my FamilyHistoryResearcher.com course and to the information available at NoseyGenealogist,com, but maybe not on the investment scale as TheGenealogist has!

The Genealogist - UK census, BMDs and more online

Disclosure: Compensated Affiliate Links are used in this post.

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Second World War Merchant Navy Officers in the Family Tree

 

Merchant Seaman's Records
Merchant Seaman’s Records

This holiday period I was catching up with my copies of Your Family Tree Magazine (January 2014 Issue 137). On page 44 I began reading an article all about how one of their readers found the troop ship that took her father to war by doing a bit of detective work with the few pieces of the puzzle that she had.

The reader, Jackie Dinnis who blogs about her family history at www.jackiedinnis.wordpress.com, had a few photographs and his medals to go on and, crucially, a letter written by her father from the unnamed troopship.

In the note, to his mother, he tells of being entertained by an orchestra conducted by a popular British dance band-leader called Geraldo. By doing some research online Jackie found that Geraldo and his Orchestra had been going to the Middle East and North Africa in 1943 to entertain the troops. It required several other bits of information to name the troopship. Facts, that tied the dates of departure up with the detail that this band were on board, eventually named the troopship as the Dominion Monarch.

Now this is where her father’s story overlaps with my father’s story.

As I have written elsewhere in this blog about obtaining my dad’s merchant navy records he was a young purser’s clerk on board the former liner and wartime troopship the Dominion Monarch.

As I read this at Christmas, while staying with him, I asked if he remembered the concert by Geraldo. Sadly he didn’t, though I can confirm that he was on board for that voyage from a look at his MN papers, but he had other story’s to tell of life on board the ship and its convoy passages across the oceans.

Then we fast-forward to Christmas day and one of those games that get played at the dinner table when the family are gathered together. My sister’s mother-in-law picked a card that asked “What is the most surprising thing that has happened in your life?” In turn we all gave our answers and then it was my father’s turn.

“To have survived,” was his answer. And when asked what he meant, he elaborated a little: “being at sea in the war.”

Then, this week, I was able to watch with him the programme on PQ17 the disastrous Arctic convoy. It was not a route that he sailed, though he was empathising with the crews that were so sorely deserted by the Admiralty’s decision to withdraw Naval protection and issue the Scatter signal.

And finally, this week, I was checking in at Facebook to find that some of my younger first-cousins-once-removed, had been looking at their grandfather’s Merchant Navy ID card and receiving a history lesson from their parents over the New Year. The awe with which they were learning about young men (both my Uncle and Father served in the Shaw Savill Line) who had gone to sea at a time when a torpedo from a U-boat may have prematurely ended their lives, was fitting.

So this Christmas and New Year has, unintentionally, taken on a Merchant Navy theme for me. Family history is great!

 

 

Your Family Tree Magazine is one of my favourite magazines:



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