Findmypast’s customers uproar at new site

Findmypast’s customers seem to be telling them that they want to go back to the past website.

 

Findmypast logo

It is difficult to ignore perhaps the biggest story in the British isles family history world this week of a customer backlash being played out on social media and on the review websites such as http://www.reviewcentre.com and http://www.trustpilot.co.uk about  Findmypast.co.uk’s new website.

It even spilled over on to my Nosey Genealogist YouTube channel where an interview I did with Debra Chatfield at Who Do You Think You Are? Live got comments posted about, what Findmypast’s customers think of the new site.

While it may not be all of their subscribers, venting this anger, it would be fair to say that many of their customers are not impressed with the new site’s functionality and these are demanding a return to the old site.

 

Comments indicate that customers do not like the “new and improved platform”, some find it very slow to use and difficult to search for records. It would seem that these customers of DC Thompson Family History’s Findmypast do not like it, preferring the previous interface.

 

The facility to search for an address was not working properly this week, as I found out myself, though Findmypast promised to fix that.

It would seem, from the head of steam being built up, that many of the subscribers are threatening to walk away from Findmypast to other genealogical providers.

As someone who uses more than one website for my searches my immediate solution was to look up my census address query on the rival website of TheGenealogist, which also offers an address search not to mention carries a very substantial suite of data sets including all the census records, parish records and the recently released and very interesting Tithe Apportionments that I find fascinating in my ancestor research.

I was also interested to see in an email that I received on Friday from the Society of Genealogists that they are running a training session for Members, staff and volunteers of the SoG.

They say that As the changes are quite significant the Society has arranged some special training in using the new style search functions etc. Paul Nixon, UK Data Strategy with DC Thompson Family History has agreed to come to the Society to make a training presentation and explain how it all works now.

I don’t really understand why Findmypast has let the situation get to this point.

As a fresher on a Business Studies course, way back in the 1980s, I remember being taught in the first few weeks of my undergraduate course that companies that are Customer led are the only ones that will survive. Those businesses that are product led or led by technology often try to push their customers to accept what they think is best for them, and that this is a recipe for disaster.

Surely a company such as DC Thompson Family History will have people within it that understand this customer focus? Lets hope so.

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Beware Of Family Memories, But Listen All The Same!

 

Manuscript

I’ve spent a few days visiting family and as always keeping my ear open for any tales of ancestors past. It has been very interesting discovering new stories that I had not heard before and even some tales told from a different perspective in the family.

I urge you to look on these opportunities that may come your own way as useful background to your family history, but do always treat them with some healthy scepticism! If possible do try to check the facts in some other way and if possible with some primary records such as official data sets.

I was listening to a rendering of a story when I suddenly realised that I recognised that I had actually been there myself and that I remembered it differently to the teller! The narrator had not even included me in the tale and the subject was treated in a different way than I recalled it.

So having dealt with faulty long term memory then there is the problem of my own poor short term memory. At one of my other visits to see family I found myself thinking that I would remember that useful piece of information as to the change of a person’s surname, to use in my further research into the tree. The trouble is today I just can’t remember what that surname is and as we were eating a meal at the time I couldn’t  just reach for my notepad and jot it down!

Above I have alluded to checking your facts with the primary sources. GRO vital records are a fine example of these and yet these let me down this weekend as well. So before I go I’d just like to issue you with one more warning of something to beware of in this family history pastime.

I was looking for the birth details of one of my cousins to show them how easy it was to use the births marriages and deaths data. They were nowhere to be found in the correct year for their birth and the reason for this? They had been registered with an incorrect spelling of their name! One extra letter had been inserted and on all the genealogy look up sites they appeared spelt in a different way form how they have been known since they and I were children.

I will be teaching more tips and tricks to break down your family history brick walls in my ongoing course for English or Welsh family history:

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We All Have Aristocratic Ancestors Says Genealogist and Author!

Tracing Your Aristocratic Ancestors
Anthony Adolph signing his new book: Tracing Your Aristocratic Ancestors, at the Who do You Think You Are? LIVE show.

Tracing Your Aristocratic Ancestors

 

 

At the Who Do You Think You Are? LIVE show, on the Pen & Sword stand, I was able to catch up with genealogist and author Anthony Adolph as he signed copies of his new book: Tracing Your Aristocratic Ancestors.

He graciously allowed me an interview afterwards and, as always, you can just tell the passion that he holds for his subject.

Watch my short video below and hear his argument that we all have aristocratic ancestors!

That being the case then, this book should appeal to every family historian.

To buy your copy now go to:
Tracing Your Aristocratic Ancestors: A Guide for Family Historians

Disclosure: This is a compensated affiliate link which may reward me should you purchase.

Tracing Your Aristocratic Ancestors
Tracing Your Aristocratic Ancestors
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Merchant Navy Records for WWII have arrived!

Those of you with merchant seamen in the family are probably aware that only some records have been kept by the National Archives. Luckily for me the ones that I needed to access, for my father who had been a WWII merchant seaman, were kept there.

I was asked by my father, over Christmas, if I could find out for him exactly when it was that he went to sea, back in the second world war. He was a very young man and can remember having his first birthday, in the service, at sea one May in the 1940s.

With the passing of the years he has a sketchy recollection of his training period and can not remember exactly how long it was before he joined a merchant ship on the convoys across the Atlantic and also sailing in the Pacific to Australia and New Zealand.

The ship he joined acted as a troop ship in the war, armed with a single gun manned by an army contingent. It had been built as a passenger liner in peacetime and was fast having four screws.

 Merchant Seaman's Records

In my last article I referred to my trip down to The National Archives at Kew in search of his service records where I had to wait for the staff to view the documents and blank out any personal details  before I could view a copy. The process took longer than the time I had and so they had promised to post me the copies when it had been completed.

Well the documents from TNA arrived this week and I now have my father’s merchant seaman’s’ pouch and his wartime service records as he sailed the oceans!

At Kew I had been advised to look at the series BT 382/1799 which was the Registry of Shipping and Seamen: Fifth Register of Merchant Seaman’s Service (CRS 10 forms). Part 1: European origin mainly. Series 1, mainly of European origin, mainly 1942-c1965. Thon Hans Christopher to Thorne N B. for his records.

And also to request a search for him in BT 382/2981 being Part 2: European origin mainly. Series 2, mainly of European origin, 1946-1972. Thorburn A to Thorougood J G.

 

This has indeed given me the dates of his engagements and discharges for each voyage and so I can now tell him the first date that he went to sea in his war service.

As to the most interesting document from my point of view? This would be his British Seaman’s Identity Card, complete with a contemporary photograph of him aged 19, from his seaman’s pouch as held by TNA.

 

 

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My Dad is in The National Archives!

The National Archives

I was doing a search on the National Archives new Discovery search engine to see what I could find on my dad’s time in the Merchant Navy during World War II.

One hit was for his seaman’s pouch, R271022 THORNE J B 20/05/1925 PAIGNTON DEVON and it indicated that I could see the document for free at The National Archives. Now it did say that I would need a Reader’s Ticket to do this and as it has been quite some years, since I last went to Kew, my old one had expired.

So I figured that I would take a trip to Kew in Richmond, get registered for a new Reader’s Ticket and see what the document revealed.

The process of registering for a reader’s ticket requires you to bring two forms of ID one to prove your address and another to prove your name. You also have to do a short tutorial on the computer that educates you about the correct handling of their documents and a multiple choice questionnaire. It certainly isn’t something to worry about and if you get the answers wrong the computer shows you the correct answer before you move on.

Once I was registered, had my photo taken and issued with my shiny new card I went to order the documents and some others that may refer to his service record.

While the TNA website says that with a reader’s ticket you can order the record to be available for when you arrive or you can just order the record when you arrive there is a slight problem.

With these sort of records if it is not your own then it has to be looked at by a member of staff and national insurance numbers and other “data” have to be redacted in a copy that would be made of the document and this process would take some time as there were not enough staff to do it immediately.

As it turned out by the time I had to leave Kew the copies had not been brought up and so I left The National Archives without seeing them and providing my postal address for the staff to post it on to me.

So just a warning that this is the policy of TNA and I may post again when I get the photocopies in the post should there be anything of interest to family historians in them.

 

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Family Tree Stories

I don’t know about you, but I have had lots of people telling me today that it is the 12th day of the 12th month of the 12th year and this is not going to come around for another hundred years.

As always, I like to think back to my ancestors and so this got me wondering if in 1912, 1812, 1712 or way back in 1612 my forebears were similarly stopping to think about the fact that this date sequence was not going to be repeated for another hundred years!

I wonder about my great-grandfather working as a ship’s carpenter in Devon in 1912. Were his work mates discussing the next time the phenomena would occur in 2012?

 

Family history is all about wrapping some human stories to the bland facts and figures that such and such an ancestor was born on this particular day; that they were married here and died in this particular place on this date.

Whether you are starting out, or have already got an impressive family tree, do talk to your relatives and find out what the older generations can remember about family that are no longer with us.

Do remember, however, to check the facts as stories can get changed in the telling and also from being passed down from one to another.

This week I have been looking at a story from the second world war – and nothing to do with the 12th of the 12th of the 12th!

A close family member served in the Merchant Navy and reputedly was to join a particular ship called the Coptic. Because he was not fully proficient at his job, when the time came, he was held back to finish his training and then assigned to another ship by his bosses. He spent his war sailing on the convoys across the Atlantic and down to Australia and the Pacific ocean.

His story tells that the M.V. Coptic was sunk three days out of Liverpool and all hands were lost while, serendipitously, he made it through the war without being killed on the M.V. Dominion Monarch.

http://uboat.net/allies/merchants/737.html

On checking the facts I found that the Coptic was not sunk on the stormy night of 17th January 1941 and indeed also saw the war out, so what did this do to his story? Well I think he got the ship’s name muddled up in his head as the Zealandic, another ship of the same merchant line, was indeed attacked by a U-boat on that night and none of the crew survived.

So listen to the older generations and then check the facts before adding the tale to your family tree.

 

Tip: I have found it useful to upload my family tree to Genes Reunited as I have been contacted on many occasions by distant cousins working on other branches of our tree, who are also members of this website.

 

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What Family History Data Sets Are You Missing?

Most users of the main genealogical subscription sites will probably use the census data sets and birth marriage and death records and pretty much nothing else.

This is a real waste of their subscriptions as there is so much else to be plumbed from these treasure troves.

TheGenealogist.co.uk
TheGenealogist.co.uk

I was looking at the amazing full colour pdf images of wills on TheGenealogist.co.uk this week and also at the Register of Landowners, completed in 1873, that is something like the Griffith’s Valuation lists for Ireland, but for Britain instead. In this database you can find the names of owners of, or those that rented more than an acre of land in England, Wales and Scotland.

TheGenealogist.co.uk also has a set of poll books for various counties of England and Wales, and, for those of you that wish to delve back further than the 17th century and who have landed gentry in your line, there is the heraldic Visitations.

The Poll books give names, addresses, occupations and show how people voted in the election. The Poll Books that are available on TheGenealogist pre-date the census records and go back as far as the 1700s, making them a valuable resource for family historians.

Heraldic Visitations began in 1530 and were tours of inspection undertaken by Kings of Arms in order to regulate and register the coats of arms of nobility and gentry, and to record pedigrees. By the fifteenth century many families were adopting coats of arms as symbols of wealth and power but not all had a legitimate claim to them. As surviving visitation records include pedigrees and often the evidence that was used to prove these, including family details, background and ages, their records provide important source material for genealogists.

Visitation Records are currently available for individual counties and the whole of England and Wales, with years ranging from 1530 – 1921.

Another specialist set is the List of Bankrupts with Their Dividends 1786-1806.

 

This is just an example of a few of the data resources that can so easily be missed by the family historian, and we are talking of one example of a subscription website here!

The hundreds of other databases to be explored within the other sites such as Ancestry, findmypast, the Origins.net and so on that so many do not use, is staggering.

 

Take a look today!

The Genealogist - UK census, BMDs and more online

Disclosure: The Links in the above are Compensated Affiliate links. If you click on them then I may be rewarded by The Genealogist.co.uk should you sign up for any of their subscriptions.

 

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My Ancestors Lived In A Road That Is No Longer There!

The Mouth of the River Dart.
The River Dart with Dartmouth in the distance.

My 3 times great grandparents, John and Elizabeth can be found in the 1861 census at Mill Pond, Dartmouth in Devon.

Great, I thought, I’ll take a look on my next visit to Dartmouth. Ah, but where exactly is Mill Pond today? A search of the current map shows nothing and so a little bit of investigative work was all I needed. At least that was what I thought!

By checking back through the census returns on TheGenealogist, Ancestry and findmypast  we can see that immediately prior to walking Mill Pond, the enumerator recorded entries for North Ford Lane and immediately after Mill Pond he had enumerated the residents of Charles Street followed by Mariner’s Place, then North Ford Lane again and New Road.

A fantastically helpful document on the Dartmouth Archives website ( http://www.dartmouth-history.org.uk/view_doc.html?Id=140&Hrow=0 ) has given me the current names of some of the roads in the town that have changed names over the years. While Mill Pond is not mentioned, North Ford Lane is. It is now split into North Ford Road and Newport Street. Mariner’s Place is now called Roseville Street and backs on to North Ford Lane. New Road was renamed Victoria Road after Queen Victoria’s Diamond jubilee in 1897 and so on.

I also gleaned from a document on this website that the Dartmouth mill pond was where the market place is today and westward from here – “The Butterwalk was the covered market before the mill pond was filled in and a new market was built in 1828.”

By opening the census record for my ancestor I could find that it was in district 6d in 1861 and by navigating to the Description of the Enumeration District I found that it gave me a list of the streets in the part of the parish of Townstal that were included in that district enumerated by one Mr John Pound. It comprised of Clarence Hill, Mount Pleasant, Mount Galpin, Clarence Street, Silver Street, Bake Lane Hill, Cox’s Steps, Hardress, Broadstone, Slippery Hill, North Ford Lane, New Road, Albert Place, Charles Street, Mariner’s Place, Mill Pond, Market Square and Foss Street.

Then consulting a map, not from the 1860s I regret, but from twenty eight years later, I wondered if the 6 households counted in Mill Pond are the properties to the north of Market Square next to the Methodist Chapel around the market square at the bottom of a hill called Broadstone. In other census, however, the number of dwellings change up and down and the neighbours are not the same meaning it is hard to tie Mill Pond down. In fact in the 1851 census I found no Mill Pond, Dartmouth, at all.

Returning to the document charting the development of the Mill Pond I now understand that Mill Pond refers to the development that occurred west from Charles street as well as the market place.

“In 1816… the building of a new Wesleyan Chapel on a site on the north side of the Millpond at a point just to the west of the entry to the old mill race. It replaced an earlier meeting house situated  elsewhere in the town”  This gives weight to my first theory about it being the north side of the market place.

While the next two quotes give weight to my second thought that it was an area along New Road to the west.

“Until the filling in 1828 of the market site the water continued to flow through the gullet, albeit, into the boat dock only. In 1831 the gullet and the boat dock were filled and the Millpond became land locked. By this time houses had been built both along the New Road and in Charles Street.

“The Corporation plan was to develop the Millpond area systematically beginning from Charles Street and moving westward as the prime sites were leased. The primary requirement was for houses and not for commercial premises.”

In most cases, by looking at the enumerator’s description and a contemporary map it is easy to find where your ancestors once lived, so why not give it a try?

One of the great features on TheGenealogist.co.uk and findmypast is the ability to search for an address.

The Genealogist - UK census, BMDs and more online


Disclosure: The Links in the above are Compensated Affiliate links. If you click on them then I may be rewarded by Findmypast.co.uk or The Genealogist.co.uk should you sign up for their subscriptions.

 

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Multiple baptisms in Record Office

When I was in the Devon County Record Office the other week looking for ancestors to put in my family tree, I came across a job lot of children bearing my surname and all being baptised on the same day in 1811. Now as far as I can tell this multiple baptismal party are not direct ancestors of mine, but their record interested me all the same.

I had been looking for a John Thorn, at around the turn of the century from 1799 to 1805, and had noted on the familysearch.org website that there was such a christening in 1811 for a child born in 1803. (“England, Births and Christenings, 1538-1975,” index, FamilySearch (https://familysearch.org/pal:/MM9.1.1/J79W-GBY : accessed 16 Sep 2012), John Thorn, 23 Jul 1803; reference , FHL microfilm 917191.)

There can be many reasons for a late christening and indeed some people were not baptised until they were adults.

Archive Church Register
A Church Record from the Archive

While in the DCRO I followed up this lead by looking at their microfiche copies of the original St Petrox, Dartmouth church registers. What I found was that there were actually 5 children, all being the offspring of a John and Mary Thorn, being baptised that day and the original records gave the explanation for this in a note by the vicar.

“The above 5 children were born at Little Bay, Newfoundland.”

Dartmouth, it would seem, has a long history of men sailing across the other side of the Atlantic to the rich cod fishing grounds. A tradition that is mirrored in the island of my birth, Jersey.

While my interest was raised by the partial explanation for the multiple baptism in the records, I searched the web for details of Little Bay, Newfoundland. It would seem that there is still a place with that name in today’s Canada, but there was also a previous settlement in Newfoundland that is now called St Georges, but previously had the same name as well.

Dartmouth-history.org.uk has several documents that explain the development of the town and its harbour. It would seem that the Newfoundland trade was greatly reduced by the the Napoleonic wars, the number of ships annually involved dropping from 120 to 30 by 1808   (see: http://www.dartmouth-history.org.uk/content_images/upload/Nfland_fishing.htm)

Also this same site notes that… “the dominant families in Dartmouth for over 100 years were the Holdsworths and Newmans, both of whom acquired land in Portugal and Newfoundland, and became prosperous in the triangular trade between England, Newfoundland and Spain/Portugal/the Mediterranean.” While my family were humble mariners, much like the family I had identified in these church records.

I have ruled out that this family group are my direct ancestors by the dates given in the parish registers for their births. Of course, often in a church record you only get the baptismal date, but because the vicar was doing a batch of little Thorns at one time he has very usefully included their birth dates!

I wonder if this family, having been making a living in Newfoundland for some years had found the reduction in trade, caused by the Napoleonic wars, forced them back to England? Then, having put up in a small community like Dartmouth, they had come under pressure to christen their brood of children. Or perhaps there was no church at Little Bay that they felt able to use.

Who knows the answer to these questions; but this little example shows how family history, as opposed to genealogy, can be about the stories that are behind the bland statistics of births, marriages and deaths.

 

The websites that I am using the most at the moment are Find My Past and The Genealogist.co.uk. To take your family history further I highly recommend that you too consider a subscription to these websites. Take a look now and see what great data sets they have to offer:

 

The Genealogist - UK census, BMDs and more online


Disclosure: The Links in the above are Compensated Affiliate links. If you click on them then I may be rewarded by Findmypast.co.uk or The Genealogist.co.uk should you sign up for their subscriptions.

 

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Family Tree – Recolections by Relatives

When we family history researcher’s begin on the family tree research we are usually told to start by gathering what we know about our relatives. Once we have done this we then need to go and talk to the older members of our family to see what they remember and to gather any stories that may be relevant to our task.

This week I’ve been visiting my parents, cousins of various degrees and also my sister and family. It was on the occasion of a big family celebration which involved a party in a hotel. On such gatherings as these I am always on the look out for more memories of the past, that my older relatives can provide me with.

What was different this time was that some of my younger cousins were asking me for my memories of our relations who have passed on! Nonetheless, I was also keeping an ear open for any juicy snippets of information from the older folk that I could pick up and investigate further.

One such story was a recollection by my dad of visiting his grandfather at Paignton Harbour some time in the 1930s. It has to be before 1935 as great-grandfather Sidney Thorne died in March of that year aged 70 but I have no precise date.

The story is that Sidney, a carpenter/joiner, was working on the building of a boat in Paignton harbour and my dad was told it was a lifeboat.

My research shows that the nearest RNLI lifeboat station was at Brixham, a nearby fishing port that served all of the Torbay area. This station had a lifeboat from 1922 – 1930 that was replaced by one called the George Shee, a Barnett Class boat built in Cowes in the Isle of Wight in 1930 and it remained there until 1958

So at first sight this story looks as if it may be wrong.

But what if the boat was being repaired or it was not a RNLI lifeboat? There certainly were some boat-builders operating in this Devon harbour and so I have an interesting new line to investigate.

What this story does do is bring a bit more colour to the life of my great-grandfather’s life which until I was told the story I was unaware of. Family history is all about telling the story of our ancestors moving past the dry old statistics of their birth, marriage and death dates.

 

 

The Genealogist - UK census, BMDs and more online


Disclosure: The Links in the above are Compensated Affiliate links. If you click on them then I may be rewarded by Findmypast.co.uk or The Genealogist.co.uk should you sign up for their subscriptions.

 

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